COSERE | 105 • Conflict Resolution Training Provide training for school leaders on conflict resolution techniques and strategies. Equip leaders with the skills to navigate conflicts effectively and create a positive school environment. A practical example could be the sharing of this guide with others of your colleagues, promoting and participating in school wellness initiatives. • Clear Policies and Procedures Establish clear and transparent policies and procedures for conflict resolution. Ensure that all staff, students, and stakeholders are aware of these processes and understand how conflicts will be addressed. • Restorative Practices Embrace restorative practices that focus on repairing harm, rebuilding relationships, and fostering a sense of accountability and responsibility among those involved in the conflict. All of these elements, applied across school levels, roles, and contexts, can make a huge difference in improving school well-being. Training is, without a doubt, the first useful step in implementing them! These skills can be built, and you can foster their development and construction in others, whether they are your peers or have a different role from yours. The more people can put them into practice, the better the school climate perceived by people within that context will be, with positive spillovers on all other related aspects. Theoretical View of Conflict Management Some theoretical models can help us better understand the nature of the phenomenon. We offer here a model that we consider useful to learn about the characteristics of a conflict when it occurs between relationships based on the interests of individuals and their (or not) common purpose. The Interest-Based Relational Approach The Interest-Based Relational Approach is all about focusing on what people want and need, instead of just what they’re asking for. It’s like finding a solution that works for everyone, so everybody’s happy. In a school, it’s about getting students, teachers, and staff to listen to each other and figure out what’s important. For example, if there’s a fight over who gets to use a certain spot at lunch, instead of just arguing, they could talk it out and see what each person wants. Maybe one student needs a quiet place to
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