114 | COSERE 3.1. Emotional intelligence: supporting staff emotions. Success is influenced not only by traditional intelligence (IQ) but also by emotional intelligence (EI or EQ), which became recognized as a crucial factor in the 1990s, particularly through the work of Daniel Goleman. What is emotional intelligence? Emotions do indeed play a significant role in everything we think and do each day, influencing our behaviours, problem-solving abilities, and decision-making processes. People with developed emotional intelligence typically communicate more effectively, handle stress and conflicts better, work well in teams, and are adaptable to change. It’s a concise and accurate summary of the importance of emotional intelligence in various aspects of life. Emotional intelligence encompasses several different abilities of an individual: • Self-awareness: Understanding one’s own emotions and behaviours. • Self-regulation: Managing and controlling one’s emotions and reactions. • Self-motivation: Being driven by personal goals and aspirations. • Empathy: Understanding and sharing the emotions of others. • Interpersonal skills: Navigating social interactions, communication, and relationships effectively. Emotional intelligence skills can indeed be categorized into two main groups: personal competence and social competence • Personal competence refers to the ability to be aware of one’s emotions, manage them effectively, and use them to drive goal-directed behaviours and decision-making. • Social competence encompasses the ability to understand the emotions, behaviours, and motives of others, demonstrate empathy, engage in effective communication, and build positive relationships to navigate social interactions successfully and achieve collective goals.
RkJQdWJsaXNoZXIy NzYwNDE=