COSERE | 39 Jörg Fengler outlines a list of 13 functions of feedback: 1. Feedback aids self-awareness. 2. Feedback propels action. 3. Positive feedback fosters encouragement. 4. Feedback helps identify areas for improvement. 5. Feedback enhances the learning process. 6. Feedback boosts motivation. 7. Feedback aids purposeful work. 8. Feedback improves our ability to assist others. 9. Feedback intensifies mutual influence between the recipient and the giver of information. 10. Feedback brings us closer to the issue at hand. 11. Feedback assists in the accurate evaluation of proposals. 12. Feedback aids in planning professional development. 13. Feedback contributes to the improvement of decision quality Doppler and Lauterburg (2005) propose four successive phases of effective feedback: 1. Positive feedback to other members of the group; 2. Critical feedback; 3. Desires and incentives for further cooperation; 4. Feedback recipient summary and commentary. Here are some important prerequisites that must be considered to establish effective feedback: • All members of the group should be aware of the positive effects of feedback. • All members of the group should be ready to learn new things and possess a high sense of responsibility. • There should be an atmosphere of mutual trust and protection within the group. • A calm working environment and sufficient time are essential. • The moderator should act as both the giver and receiver of exemplary feedback. • All members of the group should be familiar with and adhere to the ‘rules of the game.’ • For better understanding and shared signals, the feedback giver should communicate in the language of the feedback receiver, providing information that aligns with the receiver’s mental and emotional framework. • Feedback should be rotated to avoid unilateral roles of receiver and transmitter.
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