40 | COSERE Here are some tips for giving feedback: Describe and do not evaluate: The feedback giver should focus on describing personal perceptions, feelings, and observations, while providing recommendations on how to solve perceived problems. It’s essential to avoid scolding or moralizing. First provide positive feedback, then criticism: This approach helps the recipient feel valued, fostering trust and increasing the acceptance of constructive criticism. Give specific feedback: Ensure that feedback is specific, clearly articulated, and understandable. Practical examples from shared work experiences can enhance clarity. General and abstract feedback is not as useful. Speak only from your own position: Use the first person when giving feedback (e.g., “I think that...”) instead of implying a collective opinion (“they think...”). Protect confidentiality: Maintain confidentiality for everything discussed during feedback sessions; information should not leave the group. Advise and do not force: Adopt a cooperative tone rather than a directive one. Look at the problem through the eyes of others: Consider the needs of the feedback recipient and all participants for balanced feedback. Give useful feedback: Ensure that the feedback provided has a meaningful impact on the recipient. Give feedback as soon as possible: Timely feedback is more effective, but it’s crucial to consider the readiness of the recipient at that moment. Rules for receiving feedback: • Be an active listener: Pay close attention to the feedback giver; if something is unclear, ask questions. • Avoid defending and arguing: Refrain from immediately defending your position in a way that could lead to conflict. • Consider useful advice: Reflect on which pieces of advice are beneficial for you from the feedback received. • Provide feedback to the feedback giver: Later, during an informal conversation, remember to share with the feedback giver the advice they provided, what was particularly helpful, and any points of disagreement. This approach transforms feedback into a circular and ongoing process.
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