COSERE | 67 UNIT 2: KEY SKILLS OF A SUCCESSFUL SCHOOL LEADER Learning outcomes: After completing this unit, participants will be able to: • Build positive relationships with colleagues, students, and parents or guardians using active listening, nonverbal cues, empathy and understanding the impact of language on communication. • Approach situations from different perspectives, promoting a more inclusive and supportive learning environment. • Use conflict resolution strategies, including assertive communication and collaboration with others to find mutually beneficial solutions.
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