98 | COSERE different research questions for each stakeholder group? What is the most efficient means to access the information needed to investigate the problem? How can we document the problem properly? ◊ Suggested methods: interviews via paper questionnaires, Google forms, audio recording, immersion (stepping into other stakeholders’ shoes), desk research, etc. ◊ Material: whiteboard/flipcharts for brainstorming about research questions, post-its, pens. Tip: The observation phase requires time for getting feedback from surveyed individuals. Evaluate together with the teams how much time is needed to gather information. Ensure that you do not go over two weeks, otherwise you might lose track on the work that was already done in the problem-solving process. • 3. Synthetizing (1-3 hours) ◊ Modality: Work in teams ◊ Working questions: What is the main problem statement? What is the level of importance of the problem for the different stakeholders? Do we as a team agree with the problem statement? Did we as a team get to the core of the problem? Is it an emerging or recurrent problem? Are there quotes that are worth sharing? ◊ Suggested methods: clustering answers, designing diagrams that reflect answers, transcribing useful quotes. ◊ Material: whiteboard/flipcharts for brainstorming about research questions, post-its, pens. • 4. Ideating (1-3 hours) ◊ Modality: Work in teams ◊ Working questions: How might we solve the problem? How can we turn the problem statement into design opportunities? How can we filter, select, and evaluate ideas for the prototyping phase? ◊ Suggested methods: brainstorming activities (e.g., starfish), clustering ideas, rating ideas. ◊ Material: Whiteboard / brown paper, sticky notes/pens / adhesive dots (for ranking) Tip: encourage participants to generate a maximum of ideas, even if they seem unrealistic, parts of them could be the solution to the problem.
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